Juli 2024 – Versionsnyheter

Nedan hittar du de senaste förbättringarna i Spotnanas Travel-as-a-Service-plattform. Funktionerna är indelade efter kategori (Innehåll, Självbetjäning osv.).

Reseupplevelse

Tåg: Möjlighet att boka brittiska och europeiska tågresor i mobilappen

Travelers now have the ability to book UK and European rail trips within the Spotnana mobile app. This includes all rail providers on the Spotnana platform – UK Rail (UK), Deutsche Bahn (Germany), SBB/CFF (Switzerland), SNCB (Benelux), Italo (Italy), and Renfe (Spain).

To download Spotnana’s mobile app, use the link at the bottom of the homepage in Spotnana when on desktop or mobile web. Mobile app links are included for both the Apple App Store and Google Play Store. For more details, see Book a rail trip (for Europe and the UK) and Download the Spotnana mobile app. 

Rail: Self-service cancellations for rail in the mobile app

Travelers can now cancel existing rail bookings on their own within the Spotnana mobile app. This includes all rail providers on the Spotnana platform in the US, UK, and Europe – Amtrak (US), UK Rail (UK), Deutsche Bahn (Germany), SBB/CFF (Switzerland), SNCB (Benelux), Italo (Italy), and Renfe (Spain). 

To do this, select the Kommande tab within the Resor page in the Spotnana mobile app. Then, locate the trip that contains the rail booking you wish to cancel and select it. The trip details will be displayed showing the rail bookings included in this trip. Locate the rail booking you wish to cancel and click Avboka. For details on how to perform these actions in Spotnana’s web user interface, see Avboka en tågbiljett (USA – Amtrak) and Avboka en tågbiljett (Europa och Storbritannien). 

New currencies

In support of Spotnana’s global expansion, the following thirteen additional currencies are now supported in the platform: Argentina Peso, Colombia Peso, Poland Zloty, Saudi Arabia Riyal, Turkish New Lira, China Renminbi, Indonesia Rupiah, Japan Yen, Malaysia Ringgit, New Zealand Dollar, Philippines Peso, Thailand Baht, and Vietnam Dong.

Reseadministration

Company trips page enhancements

To provide company administrators with a better view into trips booked by their employees, the following enhancements have been made to the Företagsresor :

• Trips are now organized within a table view

• You can filter and view trips based on status (Upcoming, Completed, Canceled, Requires attention)

• You can add or remove columns from the table view

• You can share and download itineraries directly from the table view

• You can click into a traveler’s trip by clicking on the Resans namn

• You can change the number of rows shown in the table and view up to 50 results/page

To view the Företagsresor , välj Resor from the Företag section in the Resor . Sidan Företagsresor page will be displayed. 

Policy: Passive approval on rail

Company administrators now have the ability to select Passiv godkännande for rail bookings when configuring their company’s policy. Passiv godkännande can be selected for both in- and out-of- policy bookings. When Passiv godkännande is selected, the approver receives an email notification but no action is needed from the approver. Due to rail carrier restrictions related to void periods and refundability, hard and soft approvals are not available for rail. 

To configure passive approvals, select Policyer from the Program (sidan Standard policy visas). Välj Standardpolicy under Anställd or Icke-anställd (till vänster). Expandera sedan avsnittet Allmänt section, scroll down to the Godkännande section, and locate the Tåg godkännandeprocess. Använd därefter menyerna för att välja godkännandetyp för tågbokningar inom och utanför policy. För mer information, se Setting approval policies and Set approval type (for bookings).

Policy: Enhancements to lowest logical fare

Lowest logical fare (LLF) functionality compares a traveler-selected fare with the lowest in-policy fare available in the same set of search results after accounting for factors such as departure time, flight time, layovers, and more. For more details, see Lowest Logical Fare (LLF) - Overview.

We have made the following enhancements to LLF, making it easier for travelers to select the most cost-effective compliant flights:

• When calculating the lowest logical fare (LLF), we now only determine a single LLF itinerary and price for any given flight (based on the maximum allowed cabin permitted for the traveler). 

• Travelers will now see a LLF recommendation for every leg of their search, guiding them during the search process instead of waiting until checkout to provide recommendations.

• If a traveler selects an out-of-policy flight leg, a box opens showing in-policy options that adhere to the LLF policy rules. Travelers can toggle through the suggested flights with just one click to find the option that meets their needs. 

• When a traveler clicks on an out-of-policy label for a specific fare during their flight search, they will now see the option to view suggestions for in-policy flight options.

• If a traveler selects an out-of-policy itinerary and a lower fare option is detected, the traveler will now receive a notification during checkout. This notification includes a link to view suggested flights and choose a less expensive fare.

These LLF enhancements are only relevant if your company has an LLF policy enabled. To set-up your LLF policy, see Configure your lowest logical fare settings for step-by-step instructions.

Företagsrapporter Company reports Analys . Välj sedan Lägsta logiska pris Lowest Logical Fare Besparingar . Rapporten innehåller bland annat uppgifter om missade besparingar, skillnad i restid för vald resplan och mer. Godkännandedashboard: Filter för resenär

Med

Godkännandedashboard Approval Dashboard allows company administrators and approvers to act on pending approvals for future bookings or view past bookings and their approvals. When viewing pending approvals, company administrators and approvers are now able to search and filter by traveler name. Godkännanden Approvals Resor . Då visas Godkännandedashboard Approval Dashboard Resenär Traveler Godkännandedashboard ..

Unused credit tracking

Rather than relying on a third-party vendor, Spotnana has built its own in-house unused credit tracking system to track Sabre unused credits and MCOs. This provides the following benefits to Spotnana customers:

• If a traveler cancels their flight, the available credits are visible instantly in the Spotnana OBT and mobile app.

• Agentupplevelse 

Reseanteckningar på resenivå

Trip notes at the trip level

Agents now have the ability to add custom notes for travelers at the trip level. Agents can add, edit, or delete these notes. To do this, the agent fliken Kommande i resenärens Resor sida. Därefter kan agenten välja den resa som anteckningen ska läggas till på. Resans detaljer visas. Uppe till höger på sidan hittar du anteckningsbloksikonen, välj Visa reseanteckningar. Då öppnas en sidopanel från höger. Här visas anteckningshistoriken och du kan lägga till, redigera eller ta bort anteckningar. 

Once a note is added by an agent, the traveler will receive a notification on their Resor sida och i mobilappen. Om det finns olästa anteckningar visas även en blå avisering bredvid anteckningsbloksikonen på resedetaljsidan. 

Godkännandedashboard: Filter för organisation och resenär

Med Godkännandedashboard allows company administrators and approvers to act on pending approvals for future bookings or view past bookings and their approvals. When viewing pending approvals, TMC agents now have the ability to view and filter for approvals that apply to specific travelers and organizations within their TMC. 

To view the Godkännandedashboard, välj Godkännanden from the Resor . Då visas Godkännandedashboard will be displayed, along with pending approvals. To search by traveler, select Resenär and then type in the traveler’s name. To search by organization, select the dropdown filter to the left of Resenär and then type in the organization’s name. For more details, see Godkännandedashboard.

Lowest logical fare check on Manual Form and Shell PNR

When an agent adds an air reservation via Manual Form or Shell PNR that has been booked outside of Spotnana, the agent is able to click the Slutför . Då görs en policyevaluering av bokningen. Denna kontroll omfattar nu även automatisk kontroll av lägsta logiska pris (LLF) enligt företagets inställningar, om LLF är aktiverat. 

To do this, the agent would first create the booking via Manual Form or Shell PNR, and then click Slutför. The system automatically evaluates the LLF policy that’s configured and determines if the booking is out of policy or not.