Retry failed payment (Air)

If the payment method you selected for an air booking fails, the status of your flight booking will be updated to Payment failure on the Spotnana Trips page. You will also receive an email notification explaining that the payment has failed and be directed to the Trips page to retry payment in order to confirm the booking. 

The booking will automatically be cancelled if payment is not completed within the allowed hold period

To retry payment

1. If the payment method selected for your air booking has failed, click Retry Payment in the email notification that Spotnana sent you for the booking. The Trips page will be opened and display the specific booking for which payment has failed. The affected booking will have a status of Payment failure.

   

2.  Click Retry Payment. The Retry Payment page will be displayed. 
3. Select the same or a different payment method (depending on the reason for the failure) in the Payment method section. 
4. Click Retry Payment. If the payment method you select was successful, the booking status will be updated.