September 2025 - Release Notes

Here are the most recent enhancements to Spotnana’s Travel-as-a-Service Platform. The features are grouped by functional category (Content, Self-service, etc.).

Traveler Experience

Trip continuity alerts at checkout

We have automated trip continuity validation. Our new Trip continuity feature automatically monitors all trip segments in real-time during the booking and modification processes. If the following inconsistencies are detected, travelers will now receive immediate pop-up notifications at checkout:

• Spotnana now checks dates and times to ensure they are sequential, the city/airport routing, and the hotel location and car rental pick up/drop off times to ensure they align with the flight destinations and times.

• We intelligently handle red-eye flights by allowing hotel check-ins the night before early morning arrivals (midnight-5AM) without triggering alerts.

Providing travelers with real-time alerts at checkout whenever there are booking inconsistencies allows travelers to prevent potential issues from occurring. Previously, these checks generated manual tasks for agents, who would then need to contact travelers to resolve possible issues.

To enable this feature for your TMC, please contact your Partner Success Manager.

Travel Management

Streamlined assignment of arrangers

We've simplified the travel arranger assignment process, so users can now easily give other employees permission to act as a travel arranger for their trips. Previously, an employee had to first be manually assigned the Travel Arranger role by an administrator before they could arrange travel for others (or even be requested as an arranger by a traveler). This new, self-service process eliminates that step, allowing travelers to quickly invite an executive assistant or other employee to book and manage their travel.

Key enhancements include:

• Simplified workflow: The user profile now includes an easy-to-use search and request feature for a traveler to add an arranger or for an arranger to add a traveler.

• Request anyone as an arranger: Travelers can now request that any employee be made an arranger for their travel.

• Instant activation: Approval is no longer needed when a traveler assigns an arranger. Only when a user requests to become an arranger for another traveler will the traveler need to approve that request.

For more information on assigning arrangers, see these topics in the Help Center: 

• Assign yourself as an arranger for travelers

• Assign travel arrangers to your profile 

• Assign a travel arranger to other travelers

Stripe tax integration for TMC tax handling

We have integrated with Stripe's Tax module to automatically calculate, collect, and display the relevant taxes on all TMC fees, including trip, modification, and cancellation fees. This enables automated and transparent tax handling directly within Spotnana’s platform.

Key benefits of this integration include:

• Automated tax calculation: The system automatically calculates applicable taxes for each fee based on the traveler's legal entity address and the TMC's Stripe account.

• Transparent display: Taxes are shown as separate line items for each fee on the Checkout page, within emails, and on receipts. This provides a clear breakdown of costs.

• Seamless integration: The fee and its associated taxes are combined into a single transaction, using existing payment methods and gateway configurations.

• Enhanced reporting: A full tax breakdown is displayed separately in emails, on the Trips page, and in receipts, with all details available through the Trips API.

This feature is available in all regions where Stripe is operational. To have this configured for your TMC, please contact your Partner Success Manager.

TMC Management

Recent activity panel

A new Recent activity panel provides TMC administrators with visibility into the 25 most recent changes made to key records within the Spotnana platform. This gives administrators the ability to audit when changes were made and by whom.

To view recent activity, TMC administrations can click the Recent activity icon on the following pages:

• Company > General

• Policy pages

• Payment methods

• Trip fee page

• User profile (for individual users)

• PCC rule page

• PCC configuration page

Clicking on the Recent activity icon will open a side panel. This will display the last 25 changes for a given record, including when the change was made, the user who made the change, and a JSON representation showing the before and after version of the field settings that were updated.

For more details, see View history of changes to records.

Activity feed renamed to "Upload history"

The existing Activity feed feature has been renamed to Upload history. This helps to clearly distinguish it from the new Recent activity feature. Upload history will continue to track file uploads for records like legal entities, offices, and user profiles.

Agent Experience

UI enhancements for QC checks

We’ve updated the user interface for Quality Control (QC) checks on the Trips page to help agents more easily distinguish between pending and completed tasks. Previously, both pending and completed checks were indicated with a red banner which sometimes led to confusion. With this update, the following changes have been made:

• Pending QC tasks are now clearly indicated with a red banner, signaling that agent action is required.

• Completed QC tasks now display a blue link, providing visibility without distraction.

QC checks: Hotel cancellation confirmation

We have added a new mid-office rule to help proactively manage hotel cancellations in cases where Spotnana does not receive a cancellation confirmation number from the hotel: 

• When a hotel is cancelled, Spotnana now stores the cancellation reference number or status returned by the hotel system. This applies across all hotel suppliers.

• If a cancellation confirmation is not received within a configurable time threshold, an agent task is automatically created.

• Agents can then proactively verify the cancellation with the hotel and secure refunds before customers escalate the issue.

This mid-office rule is fully configurable per TMC/Organization via the mid-office rule dashboard. To enable this feature for your TMC, please contact your Partner Success Manager.