Set hotel property exclusions

Administrators are able to control hotel property types that their travelers are able to book. To support this, administrators can designate that certain hotel property types (e.g., apartment, suite, pension) are out of policy and set what approval process will be used when a traveler attempts to book a hotel of this property type.

1. Select Policies from the Program menu. 

2. Expand the Policy menu on the left.

3. Select the Default Policy (or other policy) from the menu. 

4. Expand the Hotel section.

5. Scroll down to locate the Property type section and expand it.

6. Use the Property types to restrict field to select the checkboxes of the property types you wish to exclude (e.g., Apartment, Conference center). 

7. Select the desired action to be taken when travelers book restricted properties from the Out of policy action field. Options are (for more details see Setting approval policies):

   • No action - If selected, travelers will be able to book the excluded property type but the booking will be marked as out-of-policy. 

   • Passive approval

   • Soft approval

   • Hard approval

   • Pre approval 

   • Block booking - If selected, travelers will not be able to book the excluded property types. However, if agent overrides have been enabled on the relevant policy, agents will still be able to book excluded property types for travelers.

8. If you wish to allow certain excluded property types to still be in policy if the property is associated with one of your preferred property tiers, use the Tier exception field to select the checkboxes of all tiers for which you wish to allow exceptions to the exclusions. For example, if a hotel property was set to be excluded and out-of-policy due to being an “apartment”, but that property was also part of a Tier 1 preferred supplier (and Tier 1 had been selected as a Tier exception), the booking would be allowed (and not marked as out-of-policy).

9. When done, click Save changes. 

Related Topics

• Set lowest property rate at hotel property
• Restrict hotel bookings by room rate conditions
• Restrict hotel bookings by keyword