Restrict hotel bookings by keyword

You can restrict hotel bookings by keywords. The keywords you enter will be compared to terms in the hotel rate name and descriptions. Travelers will not be allowed to book any hotel rates that match the keywords you entered. To set your restricted keywords for hotels, use the procedure below.

1. Login to the Online Booking Tool.
2. Select Policies from the Program menu.
3. Select the desired policy (e.g., Default Policy) in the left hand menu under Policy.
4. Expand the Hotel section.
5. Expand the Restrict bookings by section.
6. Click + Add keyword next to the Keywords in hotel rate description field. You can also delete any existing keywords by clicking the X next to them.
7. Enter the keyword you would like to use to restrict hotel bookings (e.g., honeymoon, suite, penthouse-suite)
8. Enter a reason why you are restricting rates with this keyword. This reason will be displayed to the traveler if they hover over the Not allowed label when attempting to book the hotel rate.
9. Click Save. All hotel property names and room rate descriptions that contain this keyword will now be blocking from being booked.
10. If you want to exempt the major hotel chains from being restricted by your restricted keyword settings, enable the Chain exceptions toggle. If enabled, the system will ignore any keyword terms that match the property name for the major hotel chains (Accor, Hilton, Marriott, IHG, Hyatt). Restricted keywords that match the room rate description will still be applied and used to block the booking.
    Note: This setting is different than the Set hotel policy rule exceptions by preferred tier settings because it only overrides the keyword restriction on matches against the property name for the major hotel chains. 
11. Click Save changes when done.    

If you enabled any rate exclusions by keyword for Lowest property rate field, you should also ensure that a matching keyword has been set for the Restrict bookings by field. Otherwise, you will still allow these room rate types to be booked even though they are excluded from the Lowest property rate calculation. 
For more details on this setting, see Set lowest property rate at hotel property.

Related topics

• Preferred and restricted suppliers
• Restrict travel bookings by location
• Restrict airfare bookings by keyword
• Set lowest property rate at hotel property
• Set hotel policy rule exceptions by preferred tier