May 2025 - Release Notes

Here are the most recent enhancements to Spotnana’s Travel-as-a-Service Platform. The features are grouped by functional category (Content, Self-service, etc.).

Traveler Experience

Air search results redesign

The air search results page has been redesigned to provide travelers with greater clarity around flight details, a more intuitive navigation, and an overall improved booking experience.

With this release, we’ve made the following enhancements to the air search results page:

• A cleaner layout with improved informational hierarchy for easier scanning.

• Seat maps and key flight details are shown more prominently, reducing the need for extra clicks.

• The carousel and flight cards now have a more modernized look and feel.

• Clearer indicators when search results are out-of-policy, including multiple ways to view reasons why a result is out-of-policy. This empowers bookers to more readily make informed decisions.

For more details on booking a flight, see Book a flight.

Air France and KLM Direct NDC integration: self-service exchanges

Travelers who have booked a flight with Air France or KLM can now perform self-service exchanges directly within Spotnana’s platform with no agent involvement required. This new capability complements the existing ability travelers already have to cancel bookings on their own.

For details on all our direct NDC integrations, see our NDC Overview.

Full fare rules now displayed for NDC sourced flights

Detailed, complete Fare Rules are now displayed for NDC-sourced flights, just as they are for Sabre-sourced flights. Fare rules are visible on both the Checkout and Trips pages, providing greater transparency to travelers, arrangers, and agents.

Better deduplication of air search results

We’ve enhanced our air search experience with improved deduplication logic to ensure clean and accurate results. We now have better detection and merging of duplicate flight listings across supplier sources like GDS and NDC.

Travelers will see cleaner search results with fewer duplicate listings, experience clearer and more reliable fare comparisons, and face less confusion caused by mismatched fare names or prices. These improvements make it easier for travelers to quickly find and book the right fare without missing better options hidden by inconsistent data.

Lowest logical fare enhancements

We’ve enhanced the lowest logical fare (LLF) feature to provide clearer and more consistent policy messaging for roundtrip bookings.

During the first leg selection of a multi-leg trip, fares now display a "Lower fares available" message. This helps indicate that policy compliance can only be definitively determined after all legs are selected. Once the final leg is chosen and the full LLF value is calculated, fares that are truly non-compliant will display the "Out of policy" label. These updates help travelers make more informed booking decisions, reduce confusion by standardizing messaging across the booking flow, and improve the overall experience by decreasing policy-related support inquiries.

For more details, see Lowest Logical Fare (LLF) - Overview.

Retry payment for Sabre GDS bookings

If a traveler tries to make a Sabre GDS flight booking using an invalid credit card, the system will now display an error message and prompt the traveler to use an alternate payment method.

Note: This functionality is not yet available for GDS ancillary purchases and exchanges.

More control over notifications preferences

The notification preferences feature allows users to fine tune which notifications they receive and whether additional users should receive those notifications. These settings are accessible from My Profile > Notifications and include:

• Personal traveler settings: A new dedicated Notifications tab within the user’s profile with settings for four distinct email types (Booking confirmations, Booking changes, Flight updates, and Booking reminders) that can be individually toggled on/off.

• Travel arranger controls: Arrangers can customize which traveler notifications they receive based on who they manage and who made the booking.

• Approver settings: Separate email notification options for Approval requests and Approval updates with independent controls to configure who receives these approval emails.

For more details, see Setting notification preferences.

Travel Management

Trip page enhancements

We’ve made enhancements to the All trips page to help coordinators manage and track travel at scale. These changes focus on non-standard travel cases, specifically situations where coordinators are often overseeing multiple groups and workflows at once.

Agents, administrators, and company arrangers can now create trips directly from this page, making All trips an end-to-end management space. In addition, trips on this page can now be filtered by stage (upcoming, past, and cancelled) as well as by trip creator.

For more details, see View trips for travelers in your company and View trips you have booked for others.

Company email notifications

The company-level email configuration settings now allow company administrators to:

• Set organization-wide defaults for notification preferences.

• Create intelligent CC/BCC rules based on multiple conditions with complex criteria (e.g., destination country, booking type, traveler identity).

• Configure approval-related notification settings.

This feature delivers significant value by reducing email fatigue through more targeted notifications and by ensuring critical stakeholders are automatically included in relevant communications.

For more details, see Set company notifications.

Migration of FlightStats alerts to new consolidated email template

We have migrated existing flight disruption notifications to a new, consolidated email template. These alerts are sourced from FlightStats. We currently have five active alerts from FlightStats:

• Flight connection risk
• Flight cancelled
• Flight delayed (Delays + Early Departures)
• Flight reinstated
• Flight gate changed

Reminder emails for online check-in

We have introduced online check-in reminders via email. These reminders are now sent to travelers 24 hours prior to departure.

Check-in reminder emails include an embedded check-in URL for the airline website and a link to the Trips page. If the airline URL is not available, the reminder email will be sent to the traveler without the check-in URL.

We use the Flightstats API to provide the check-in URL for the airline. Reminder emails are available for bookings associated with any content source. The email sent includes the URL for the marketing airline (e.g., for code share flights where the operating airline and marketing airline are different).

TMC administrators can configure email notification rules for check-in reminders by:

1. Selecting Company from the Program menu.

2. Selecting the desired company. 

3. Clicking Email Notifications from under Configuration (on the left hand side).

4. Clicking Add rule.

Individual users and arrangers can also enable / disable the reminder emails from their profile under My Profile > Notifications.

For more details, see Setting notification preferences.

Agent Experience

Email template management

Spotnana’s new email template management feature allows TMC administrators to create and manage customizable templates for Traveler Itinerary Emails, Approver Request Emails, and Consolidated Itinerary PDFs. 

Administrators can create email templates and rules that allow them to fine tune the structure of the emails, who they will be sent to, and under what conditions they will be sent. Email templates provide modules that can be added and customized as desired. The templates can be configured based on the TMC, the organization, and/or the legal entity.

To access email templates, select TMC Setting from the Program menu. Then select Email template rules from under the Customize menu. The Email template rules page allows you to create and prioritize templates using an intuitive drag-and-drop interface. TMCs must be using the new consolidated itineraries to access this functionality.

For additional information, TMC administrators can reach out to their Partner Success Manager.

Developer Experience

Enhancements to the Users API

We're excited to introduce our enhanced Users API, enabling TMCs and channel partners to efficiently retrieve and manage user profiles at scale. This expansion of API capabilities provides developers with a more flexible way to ensure user information remains consistent across different systems.

With this enhanced API capability, developers can now:

• Retrieve a complete list of users for a specific client.

• Filter users by status.

• Filter users by legal entity name.

• Access key user attributes including user ID, email, and profile creation dates.

New API endpoints for approvals

We’re introducing two new Approval APIs, empowering TMCs and channel partners to integrate approval workflows seamlessly into their existing systems and tools.

The two new APIs are:

• List Approvals API: Allows you to retrieve trips requiring approval, with the ability to filter by approver IDs, organizations, date range, approval type, and approval status.

• Approver Action API: Allows you to perform actions on approvals, such as approving or rejecting requests, directly from within an integrated system.

With these APIs, approvers can manage travel requests more efficiently and with less friction, improving the overall approval experience. Full API documentation is available on the Spotnana’s Developer Portal.