June 2026 - Release Notes

Here are the most recent enhancements to Spotnana’s Travel-as-a-Service Platform. The features are grouped by functional category (Content, Self-service, etc.).

Content

Premier Inn direct integration

We have built a direct integration into Premier Inn’s booking APIs, giving our partners and customers access to Premier Inn’s inventory and rates directly through Spotnana. As the UK’s largest hotel brand, Premier Inn is a key lodging provider for organizations with travelers across the UK and Europe.

With this integration, travelers and partners gain access to a broader range of Premier Inn rates, including public and corporate negotiated rates that are not fully available through traditional channels. Travelers also benefit from a consumer-grade user experience with self-service booking, trip modifications, and cancellations for eligible reservations.

Our TMC partners can choose to activate this new integration using the configurable content controls available within Spotnana Cloud for TMCs. TMC-specific Premier Inn credentials enable access to contracted inventory, negotiated rates, and applicable entitlements through the relevant commercial agreements with Premier Inn.

Additional benefits include:

• Multiple rate plans, including Room Only, Bed & Breakfast, and Dinner, Bed & Breakfast options
• Self-service booking, modification, and cancellation capabilities for eligible reservations
• Agent-assisted servicing for non-refundable bookings, helping companies pursue potential fee waivers when appropriate
• TMC-specific credential routing for access control, reporting, and negotiated inventory
• Comprehensive audit history for reservation changes, which include traveler, booker, timestamps, and approvals

To learn more, see our recent blog post Spotnana builds direct integration to Premier Inn.

For implementation and training resources, visit Spotnana University, where you’ll find the Enable Premier Inn hotel content via direct connection guide, a training demo video demonstrating how to book and manage Premier Inn reservations in Spotnana, and the Premier Inn sell sheet.

Traveler Experience

Amtrak self-service exchanges

Travelers can now exchange eligible Amtrak rail bookings directly within the Spotnana platform. This eliminates the need to leave the platform to complete changes on the Amtrak website.

As part of Spotnana’s Amtrak booking capabilities, this new self-service feature enables travelers to modify rail itineraries while maintaining visibility, policy controls, and servicing within the managed travel workflow.

Additional benefits include:

• Comprehensive cabin and service flexibility: The ability to upgrade or downgrade rail class (between Coach and Business on conventional services, Business and First Class on Acela services) as well as support for cross-service modifications between conventional and Acela trains.
• Independent leg modifications: Flexibly modify one direction of a trip at a time for multi-segment and round-trip bookings.
• Full financial orchestration: Automated backend processing that seamlessly handles refunds for downgrades, calculates even exchanges, and securely manages additional collection (add-collect) for upgrades.

Note: For round-trip reservations, each direction must be exchanged independently. Some booking details—including passenger count, names, passenger types, city pairs, and Amtrak Guest Rewards numbers—cannot be modified through the exchange workflow.

To learn more, see Modify a rail trip (U.S./UK/EU).

Ability to self-service modifications to car rentals on mobile

Travelers can now modify eligible car bookings directly within the Spotnana mobile app. This enhancement brings mobile parity with Spotnana’s web experience, enabling travelers to manage car reservations on-the-go while maintaining a seamless self-service experience.

Key capabilities:

• The ability to modify car bookings directly from the Trips page in the Spotnana mobile app
• Support for changes to car rental vendor, vehicle type, pick-up and drop-off dates and times, and rental location through a streamlined modification workflow that also allows travelers to update trip details before available options are presented
• Seamless rebooking that automatically cancels the original reservation and confirms the new booking in a single workflow
• A mobile-native booking experience featuring Spotnana’s swipe-to-confirm interaction pattern

Note: Car rental modifications are only available for bookings that are made within the car supplier’s free cancellation time period. Because Spotnana utilizes an automated cancel-and-rebook workflow, a new Passenger Name Record (PNR) is generated when a booking modification is confirmed.

To learn more, see Modify a car rental booking.

Hotel rate availability notification banner

To improve transparency during hotel shopping, travelers will now see a warning banner when all available rates at a property are blocked by company policy.

When 100% of rates at a property are restricted by rate-level policy (such as refundability requirements, rate conditions, or keyword restrictions), a banner will appear at the top of the rate details page stating: “No rates are available at this property based on the company policy, please select an alternate property.” The banner is displayed below the hotel header and above the room selection section, helping travelers quickly identify unbookable properties and choose an alternative.

Properties with at least one bookable rate will continue to display normally, even if some rates are restricted.

Non-refundable warning modal for hotel bookings

To help travelers make informed booking decisions, Spotnana now displays a confirmation modal when a non-refundable hotel rate is selected at checkout.

Before completing the reservation, travelers must explicitly acknowledge that the booking cannot be refunded if plans change. This additional confirmation step helps prevent accidental non-refundable bookings, reduces refund disputes, and provides greater clarity at the point of purchase.

This enhancement applies only to hotel bookings and appears when the selected rate is flagged as non-refundable by the supplier, helping ensure travelers are aware of the policy before completing their reservation.

Push notifications on the Spotnana mobile app for flight schedule changes

Travelers can now receive and act on flight schedule changes directly via mobile push notifications. This enhancement reduces dependency on email and helps travelers respond within the required five-hour window, decreasing the need for agent intervention.

Key capabilities include:

• Real-time alerts: Push notifications are sent to inform travelers of schedule changes
• Direct in-app access: Tapping a notification opens the schedule change view on the trip details page within the mobile app.
• Self-service resolution: Travelers can confirm the change directly in-app or contact an agent if they need to make further adjustments.

To use this feature, travelers must have the Spotnana mobile app installed with notifications enabled. For details on the Spotnana mobile app, see Download the Spotnana mobile app.

Booker visibility on consolidated itineraries

We have enhanced the consolidated itinerary to display the name of the user who initiated each transaction (the “Booker”). This new field is displayed alongside each transaction under the Transaction history section of the Payment Details page when a user downloads their trip itinerary.

This enhancement gives travelers, arrangers, finance teams, and TMC back-office users greater visibility into trip payment activity by making it easier to identify the user who caused a charge or refund. With immediate access to booker attribution, teams can streamline reconciliation workflows, reduce the need to cross-reference with audit logs or other systems, and quickly reach out to the appropriate person when clarification is needed.

To learn more, see View or download your itinerary and invoice.

Travel Management

New policy setting: Pre-booking approval

Company administrators can now choose Pre-booking approval as a rule action when configuring travel policies, alongside existing passive, soft, and hard approval options. This introduces an “approve-then-book” framework that ensures out-of-policy travel is explicitly authorized before a booking is finalized, eliminating the need to hold or void tickets.

Key capabilities include:

• Omnichannel and multi-source: This mechanism works seamlessly across all content sources (GDS, NDC, LCCs) and supports air, hotel, and car booking types.
• Checkout hold: When a policy rule requires pre-booking approval, the Confirm Booking button at checkout is replaced with Request Approval.
• Approver visibility: A modal appears during checkout displaying the list of specific approvers associated with the request.
• Dashboard integration: Approval requests are automatically routed to the existing My approvals dashboard, allowing approvers to evaluate the trip before any booking is created.
• 24-hour approval window: Approvers have up to 24 hours to approve or reject the request. Once approved, travelers receive an email notification and have 24 hours to finalize their booking.
• Price change tolerance: To account for real-time market fluctuations, travelers can still complete their booking if the price increases by up to 10% after approval. (Note: To set the 10% price tolerance threshold to a different value for your organization, please contact Spotnana.)

For more details on managing travel rules, see Setting approval policies.

Major hotel chain policy exceptions

Organizations can now configure policy exceptions for trusted major hotel chains, allowing travelers to book branded properties that would otherwise be blocked by standard hotel policy rules. Previously, hotel policies applied star rating ranges and keyword restrictions uniformly across all properties, which could inadvertently block major chain hotels that travel managers intended to allow. This enhancement provides greater flexibility to maintain strict standards for independent properties while accommodating trusted global hotel brands.

Key capabilities include:

• Star rating chain overrides – Configure different star ratings for trusted major hotel chains, including Accor, Hilton, Hyatt, IHG, and Marriott. These overrides allow eligible chain properties to remain bookable even when they fall outside of the standard star rating requirement.
• Location-specific exceptions – Define chain-specific star rating overrides at the city, country, or region level, with default override settings applied when no location-specific exception is configured (or applies).
• Keyword blocking exemptions – Exempt major chain properties from hotel name keyword blocking, allowing travelers to book eligible properties even when a chain brand name contains a restricted keyword. Keyword restrictions continue to apply to individual rate names within those properties.
• Supplier restrictions remain enforced – Maintain explicit property restrictions configured through Supplier Management; these restrictions remain enforced and are not bypassed by chain exception settings.

Chain exceptions are applied automatically without displaying out-of-policy indicators or additional messaging to travelers. By reducing unintended blocks on trusted hotel brands, organizations can decrease the need for agent-assisted bookings, improve the traveler experience, and better align hotel policy enforcement with real-world supplier preferences.

To learn more, see Set hotel policy rule exceptions by preferred tier, Set hotel star rating minimum and maximum, and Restrict hotel bookings by keyword.

Last-minute hotel booking exception for non-refundable rates

Organizations can now automatically allow non-refundable hotel rates for last-minute bookings when refundability restrictions would otherwise block all available inventory. Previously, travelers trying to book close to a check-in date/time could be prevented from completing reservations because most hotel rates become non-refundable within a short window before arrival, creating unnecessary friction for time-sensitive business travel.

Key capabilities include:

• Last-minute booking exception toggle – Enable an exception within the hotel refundability policy that automatically waives non-refundable rate restrictions for bookings made within a defined time period before check-in.
• Configurable threshold window – Set the exception window in hours, with a default threshold of 24 hours and the flexibility to adjust based on company policy requirements.
• Automatic rule bypass – When a booking falls within the configured time threshold, refundability restrictions are automatically waived while all other hotel policy rules continue to be enforced.
• Seamless traveler experience – Travelers do not see out-of-policy messaging when the refundability exception is applied. Any other policy violations continue to be surfaced to the traveler independently.

This enhancement helps travelers complete urgent bookings without requiring agent assistance or policy overrides. Travel managers can maintain refundability standards for advance bookings, while automatically accommodating the reality that non-refundable rates become the norm closer to check-in, reducing support requests and improving the booking experience for time-sensitive travel.