March 2026 - Release Notes

Here are the most recent enhancements to Spotnana’s Travel-as-a-Service Platform. The features are grouped by functional category (Content, Self-service, etc.).

Content

Air France and KLM NDC: Flight disruption management

We’ve enhanced our direct NDC integration with Air France and KLM to better support travelers when airlines modify or cancel flights. Order Change Notifications (OCNs) are now automatically processed from these airlines to ensure itineraries remain accurate and up-to-date.

Key capabilities include:

• Automated time changes: When an airline initiates a schedule change, the itinerary is automatically updated with the new flight times.
• Cancellation processing: If a flight is canceled by the airline, the itinerary is updated to reflect the cancellation.
• Traveler alerts: Travelers are notified of these changes and can review and accept the updates.

To learn more, see NDC and Direct Connections - Overview.

Ryanair booking enhancements 

We’ve enhanced our Ryanair integration to better align with the airline’s website experience, delivering improved pricing, seat selection, and baggage options.

Key enhancements include:

• Improved search and pricing: Travelers now experience better price parity with Ryanair’s website and benefit from improved seat pricing logic, paying only the price difference when upgrading seats that are outside of their free allocation.
• Enhanced seat selection logic: Seat selection for bundles is now fully aligned with the Ryanair website, resolving previous limitations regarding free seat availability.
• Updated fare names: Ryanair has renamed the “Plus” bundle to Sure. The associated fare details and amenities remain the same. The “Flexi Plus” fare is no longer available.
• Expanded baggage options: A new 23kg checked bag (BG23) option is now available for selection during the booking process.

To learn more, see NDC and Direct Connections - Overview.

Traveler Experience

Improved top navigation bar

We’ve redesigned the top navigation bar to enhance the user experience and improve accessibility across the platform. 

Key enhancements include:

• Optimized layout: Dropdown menus (Book, Trips, Analytics) are now aligned to the left for better accessibility, while Support, Saved itinerary, and Search are consolidated on the right.
• Reorganized right menu: The right-hand menu now features clearly defined sections for Profile and Theme selection (light or dark mode).

Redesigned "My trips" listing page

We’ve redesigned the My trips listing page with new trip cards and mobile-optimized layouts to improve the user experience for travelers, arrangers, and administrators. Empty trips continue to remain hidden from travelers on the My trips page; administrators can now delete these trips from the All trips tab.

We’ve also improved the experience when travelers need to Select a trip during checkout, including:

• Improved sorting: Trips are now sorted by the last updated date for improved relevance in the dropdown menu.
• Booking limits: A 10-booking per trip limit is now enforced in the Select a trip dropdown menu, with clear guidance on what to do once it is reached. This safeguard helps maintain platform performance and manageable trip structures.
• Automatic cleanup: Empty trips older than 30 days and completed trips (24 hours after return) are automatically hidden from the Select a trip menu selection.

To learn more, see View trips in the Help Center.

Unused credit reminder emails

We’ve introduced automated email reminders for travelers to ensure they are notified about  unused credits that are approaching expiration. 

Key features include:

• Automated reminders: If enabled, travelers will receive email notifications 30, 60, and 90 days prior to a credit's expiration date.
• Flexible configuration: TMCs and organizations can customize the number of days prior to credit expiration that reminders are sent on request.
• Comprehensive support: Reminders are sent for fully unused credits, partial credits, and Miscellaneous Charges Orders (MCOs) from both Sabre and NDC sources.
• Traveler-focused: Notifications are sent directly to the traveler to ensure prompt awareness of the specific credits associated with their profile.

To learn more, see Redeem an unused flight credit and Setting notification preferences.

Unused ticket redemption for migrated travelers

We’ve enhanced our migration experience to ensure travelers can continue using unused air ticket credits after moving to a new TMC. This update removes the need for manual agent intervention and restores self-service capabilities for migrated users.

Key benefits:

• Self-service redemption: Travelers and agents can independently apply unused air credits to new bookings, even if the credits were issued under a different TMC.
• Automated compliance: New bookings remain under the previous TMC’s IATA to ensure compliance with airline and industry requirements.
• Reduced operational overhead: Travelers retain the ability to modify trips and no longer need to contact support for manual exchanges, leading to faster booking resolutions.

To utilize this feature, the previous TMC must share IATA and PCC credentials with Spotnana.

Multi-city price optimization enhancements

We’ve introduced an intelligent pricing engine that automatically identifies the most cost-effective ticket combinations for complex multi-city itineraries. 

Key capabilities include:

• Automated fare optimization – A new flight leg grouping algorithm evaluates multiple ticketing combinations to identify optimal pricing for multi-city itineraries.
• Same-airline and alliance optimization – Eligible segments from the same airline can be combined into a single ticket. Alliance grouping supports Star Alliance, OneWorld, and SkyTeam partners, where supported through NDC connections.
• Seamless search experience – Initial pricing is returned immediately, while optimized fares are calculated asynchronously and updated in the background, eliminating delays at search.
• Transparent savings and traveler guidance – Travelers see a clear savings comparison before booking and are notified when optimized pricing results in multiple tickets, including any baggage implications.
• Broad carrier support – Optimization currently supports American Airlines, Lufthansa Group, and United Airlines via NDC direct connections, as well as other carriers via Sabre EDIFACT.

Rich seat map experience for Lufthansa Allegris and SWISS Senses via NDC

Travelers can now select Lufthansa’s Allegris and SWISS Senses flight options and choose seats using enhanced, more detailed seat maps. This allows travelers to easily identify flights offering these premium cabin experiences and view detailed visual representations of their seating choices.

Rail: Multi-passenger bookings and self-service exchanges (UK and EU)

Travelers can now perform self-service exchanges and book rail travel for multiple passengers across the UK and Europe, without agent assistance.

Key enhancements include:

• Multi-passenger bookings: Travelers can add multiple travelers and railcards to a single PNR after entering station codes.
• Rail exchanges: Travelers can modify bookings, adjust travel dates, and compare fare differences.

Administrators can view booking data via multiple reports available in the Analytics tab including, split ticket savings for group bookings, complete transaction details, and detailed CO2 emissions reporting per passenger.

To learn more, see Book a rail trip (for Europe and the UK).

Travel Management

Ability to delete uploaded invoice documents

Travelers, arrangers, and administrators can now delete invoice documents that were uploaded in error. Deleting a file from Uploaded documents on the Trip details section of the Trips page automatically removes it from the Payment details section as well. To maintain financial integrity, system-generated invoices remain protected and cannot be deleted.

To learn more, see View or download your itinerary and invoice.

Speciality travel: Enhanced flexibility for multi-city and hotel bookings

We’ve enhanced specialty travel (supported by our Trip templates functionality) to provide greater flexibility for complex travel programs and improved visibility for travel coordinators. 

Key enhancements include:

• Support for multi-city itineraries: When the Multi-city flight type is enabled, up to six flight legs can be booked. At least one leg must include an allowed airport if airport restrictions have been configured by the trip’s coordinator.
• Flexible hotel location searches: Travelers can now search for and book hotels in specific areas beyond the event location alone. Administrators can still utilize the Allowed hotels setting to limit hotel selections.
• Improved template visibility: The template name is now shown directly in the trip details header for all trips created via Trips from template.

To learn more, see Create trips from a template and Create and manage templates (for events and trips).

TMC Management

Email notifications when credit cards are unmasked

Designated TMC administrators can now receive automated email notifications whenever a user unmasks payment card details on the platform. This provides visibility into sensitive data access, helping TMCs maintain security compliance and strengthen internal audit trails.

This feature is only applicable for TMCs that have granted permission to specific users to unmask credit cards.

Key capabilities include:

• Automated alerts: Notifications are sent to designated TMC email addresses immediately following a card unmasking event. We recommend that TMCs create a dedicated email address for this purpose.
• Comprehensive event details: Each email includes the timestamp (UTC), the user who unmasked the card, the traveler or company associated with the card, the trip ID (if available), the card identifier, the IP address, and the reason provided for unmasking.
• Platform-wide monitoring: Monitoring applies across all locations in the system that support card unmasking and for all payment methods within the platform.
• Agent transparency: A copy of the notification is also sent to the agent who unmasked the card to ensure they are aware the action is being tracked.
• Audit logging: All unmasking events are stored to provide a robust audit history.

To enable this feature for your TMC, please reach out to your Spotnana Account Manager and provide the email address where you’d like to receive notifications. 

To learn more, see Notifications when a permissioned user unmasks a credit card number (where allowed) in Spotnana University.

Agent Experience

Task dashboard enhancements

We’ve enhanced the Task dashboard to provide TMC agents and administrators with improved visibility and organization.

Enhancements to the dashboard:

• Improved data visibility: A new Task Creation Date column and updated user cards for agent and traveler details reduce clutter and make information easier to scan.
• Advanced sorting and filtering: Agents can now sort the dashboard by Priority, Task Creation Date, or Travel Starts. Additionally, new icons allow for one-click filtering of all tasks associated with a specific trip ID or PNR.
• Visual priority and status tracking: New icons clearly identify task priority, and timestamps have been reinstated to show how long a task has remained in its current status.

Enhancements to the side panel:

• Structured trip details: All trip segments, segment statuses, and PNR details are now displayed in a structured format.
• Clear error reporting: Supplier error messages are now presented in a clear, easy-to-read format to accelerate and streamline troubleshooting.
• Dedicated activity tabs: Notes and activities have been moved to a separate tab.
• Dedicated AI Agent tab: A new AI Agent tab displays automated resolutions where applicable.

Improved top navigation bar and agent tools

We’ve redesigned the top navigation bar to enhance the user experience and improve accessibility across the platform. 

Key enhancements include:

• Optimized layout: Dropdown menus (Book, Trips, Analytics, Program, Agent) are now aligned to the left for better accessibility, while Support, Saved itinerary, and Search are consolidated on the right.
• Reorganized right menu: The right-hand menu now features clearly defined sections for Profile and Theme selection (light or dark mode).
• Enhanced agent tools: Agents can manage their Task dashboard status (Online, Idle, or Offline) directly from the navigation bar.