September 2026 - Release Notes

Here are the most recent enhancements to Spotnana’s Travel-as-a-Service Platform. The features are grouped by functional category (Content, Self-service, etc.).

Content

Singapore Airlines NDC direct connection

Spotnana has added a direct NDC integration with Singapore Airlines, providing travelers with expanded content and enhanced capabilities through all stages of a trip from shopping to servicing.

Key benefits include:

• Access lower prices: Benefit from continuous pricing, which offers additional and more competitive price points compared to traditional EDIFACT bookings. No distribution surcharges.
• Shop corporate rates: Access all retail and private fares, including company-negotiated corporate fares.
• Manage trips via self-service: Travelers can perform flight exchanges and cancellations directly within Spotnana without agent involvement.
• View personalized seat maps: Access seat maps that reflect loyalty status for KrisFlyer and partner loyalty programs, with support for pre-booking seat selection.
• Experience synchronized servicing: Choose to be serviced by either a TMC agent or Singapore Airlines agent, with all changes reflected on both the Singapore Airlines website and Spotnana platform.
• Hold a ticket: Hold a ticket for up to 24 hours before completing the purchase.

Singapore Airlines NDC direct connect is currently available for U.S., Singapore, and India points of sale.

For more information see our blog post, Spotnana builds direct NDC integration with Singapore Airlines. For details on all our direct NDC integrations, see NDC and Direct Connections - Overview.

American Airlines: Redeem Sabre GDS unused credits on NDC bookings

Travelers can now apply eligible unused credits from American Airlines bookings made through Sabre GDS toward new American Airlines direct NDC bookings. This reinstated capability gives travelers more flexibility to reuse existing credits across American Airlines booking channels.

To use this capability, the TMC must have both American Airlines direct NDC and American Airlines Sabre GDS activated. The IATA numbers associated with the original and new bookings must match, and the passenger name on the unused credit must match the passenger name on the new booking.

Note: This workflow supports American Airlines Sabre GDS credits redeemed through American Airlines direct NDC.

Traveler Experience

Homepage: Redesigned search experience

Spotnana has redesigned the homepage to make starting a booking faster and easier. The new experience features a cleaner layout, more consistent search flows, and key traveler information and actions brought directly into the booking experience.

Key enhancements include:

• A cleaner, guided layout: Search inputs are consolidated into a single container, with auto-advancing fields that guide travelers through the search flow.
• Consistent search interactions: Dropdown menus and other search components now work consistently across flights, hotels, car rentals, and rail.
• Simplified traveler management: Edit primary traveler details, add additional travelers, and book-for-a-guest are now managed from one place.
• Homepage loyalty management: Travelers can add or view loyalty details directly from the homepage for flights, hotels, and car rentals.
• Consolidated flight credits: Travelers can access their available, used, and expired flight credits through a single dropdown.
• Simplified travel rules: Travel policy and destination restrictions are consolidated into one view, making important guidance easier to find.
• Improved accessibility and responsive design: New keyboard interactions make the homepage easier to navigate, while updated mobile and tablet designs provide a more consistent experience across devices.

To learn more, see the redesigned homepage overview and guide in Spotnana University.

Trips: Redesigned trip details page

The trip details page has been overhauled. This brings consistent structure and organization to the booking card across every booking type — flights, hotels, car rentals, rail, and black car — so the page is intuitive and self-explanatory for all users.

Key enhancements include:

• A clean look: Redesigned booking cards group essential travel information and actions.
• Consistent experience: The same zone pattern across every card for a more intuitive experience.
• Role-based actions: Agent and admin-only capabilities in a dedicated agent bar, with more built into the kebab menu and trips header.
• Payment details: Full, itemized transaction-level history that matches the confirmation email — replacing the old booking-level summary.

With the rollout of the new trip details page, agents have a toggle that allows them to alternate between the old and new experience. The old page will be deprecated entirely by the end of September.

To learn more, see the new trip details page guide in Spotnana University, and the View trips help center article.

WhatsApp travel notifications

Travelers can now opt in to receive booking updates and reminders directly through WhatsApp. This provides an additional way to stay informed without needing to open the Spotnana app or contact an agent.

Supported notifications include:

• Flight, hotel, and car rental confirmations, changes, and cancellations.
• Flight and hotel check-in reminders.

Travelers can enable this feature and customize the specific categories of alerts they want to receive by navigating to Profile > Notifications within Spotnana.

To learn more, see Setting notification preferences.

Flights: Notifications for exchange-issued flight credits

When a flight exchange creates residual credits as a result of differing ticket values, Spotnana now notifies the traveler by sending an updated itinerary email that highlights the flight credit amount and expiration date.

In addition, organizations can route these notifications to finance teams through the existing Email notifications settings by selecting the Booking changes checkbox, giving teams visibility into credits created after exchanges.

Note: This notification applies to exchange-issued flight credits on Sabre and NDC.

Hotels: 31 additional loyalty programs now available

Spotnana has added 31 additional hotel loyalty programs, which travelers can add to their profile from the menu in the Hotel Loyalty Programs page. This enhancement expands supported hotel loyalty programs from 41 to 72. In addition, loyalty programs that share a name across chains now include the chain in the display name so travelers can select the correct program.

Hotels: Reorganized search filters

To help travelers narrow hotel search results more quickly, we moved frequently used hotel filters higher up in the filter panel.

Key changes include:

• Hotel parent company: Previously called "Hotel group," this filter has been renamed and moved directly beneath the Popular filters section. The top five chains (Accor, Hilton, Hyatt, IHG, and Marriott) are pinned to the top, with the remaining chains alphabetized.
• Kitchen / kitchenette: This option has been moved higher up within the Amenities section so travelers booking extended stays can find it faster.

To learn more, see Book a hotel.

Languages: Brazilian Portuguese and Korean now available

The entire Spotnana booking experience is now available in Brazilian Portuguese and Korean. This includes the user interface, emails, messaging, and dynamic text. This update expands native-language support for two major markets, supports customers with globally distributed travel programs, and reduces friction for non-English speakers in those markets.

To learn more, see Set preferred language for the Online Booking Tool.

Travel Management

United NDC credits now eligible for self-serve redemption as Company credits

Eligible credits from United NDC bookings can now be redeemed by another traveler within the same organization through Spotnana's self-service booking flow, without requiring agent assistance. Travel managers can use the Company credits dashboard to make eligible United Airlines credits available to other travelers.

Redemption is available when the original ticket's fare rules allow it and the required tour codes match.

Note: United Airlines determines the final credit value and any applicable penalties at the time of redemption, so the amount applied may differ from the estimated value shown by Spotnana. Credits from partially flown tickets are not supported. Both UA NDC Direct and Spotnana's Company credits functionality must be activated to use this enhancement.

Pre-booking approvals: Automatic booking after approval

When a pre-booking approval request is approved, Spotnana can now complete the booking automatically on the traveler's behalf, removing the need to return to checkout and finish the booking manually. Auto-booking supports flights booked with flight credits, preserves seat, baggage, and previously entered custom field selections, and sends the traveler a confirmation when the booking succeeds.

Before completing the booking, Spotnana revalidates the price against the approved amount. If the price exceeds the configured threshold, inventory is no longer available, or a supplier requirement prevents automatic booking, Spotnana falls back to the existing manual completion flow and prompts the traveler to complete the booking.

Organizations using pre-booking approvals can configure guardrails for automatic booking—including the price threshold, approval deadline, travel start cutoff, and itinerary hold duration—to control when an approved booking can be completed automatically.

Contact your Spotnana Account Manager to enable and configure automatic booking, which is currently available on web only.

Learn more about the approval dashboard and how to set approval policies and approval actions.

Approvals: Side-by-side fare comparisons for out-of-policy flights

When reviewing an out-of-policy flight, travel approvers can now see a side-by-side comparison of the actual booking versus the lowest in-policy fare that was available at the time of booking. This view includes flight details, cabin class, and potential savings.

This enhancement to the Approvals dashboard provides a fuller picture for approvers when reviewing out-of-policy bookings, enabling informed and confident approval decisions. Finance leaders and travel managers can see exactly what alternatives were available and what the cost difference was, bringing accountability and transparency to the approval process.

To learn more, see Approval dashboard.

Hotel policy: More flexibility when configuring recommended maximum rate

We've improved our dynamic hotel rate recommendations to give travel administrators greater precision and flexibility when configuring dynamic hotel budgets, while also expanding reporting capabilities.

Key enhancements include:

• Mean or median rate calculations: Administrators can now choose between mean or median when calculating the recommended maximum rate, allowing them to select the method that best reflects their organization's hotel program and booking patterns.
• Preferred property calculations: Administrators can restrict the calculation to preferred properties, such as negotiated inventory. A configurable minimum threshold determines when the calculation falls back to all available properties if too few preferred properties are available to generate a sufficient sampling size.
• Expanded reporting: Reporting now captures the calculation method, calculated rate, buffer, taxes and fees, total budget, booked rate, variance, and whether the calculation was limited to preferred properties.

To learn more, see Maximum recommended hotel rate.

Legal entities: New filter, search, and export capabilities

We have updated the Legal entities page to allow administrators to search on, filter by and export all available information, including a newly added Legal entity ID column. These updates will reduce administrative overhead for administrators who manage a large number of legal entities and who need this information for reporting, integrations, or downstream configuration work.

Key enhancements include:

• Search and filter: Administrators can now search and filter within the legal entities table by name, making it significantly faster to locate specific entities across large organizations.
• Legal entity ID column: Legal entity IDs are now displayed directly in the table, giving administrators immediate visibility into entity identifiers without needing to navigate elsewhere or contact support.
• Export functionality: Administrators can now export the entire legal entities table, including the newly added legal entity IDs, for use in reporting, integrations, and downstream configuration workflows.

Payments

Split payments: Support for individually assigned corporate cards

Travelers can now use corporate cards saved in their traveler profile to pay the in-policy portion of a personal ancillary purchase using split payments, with the remaining amount paid using a personal payment method. Previously, split payments were only supported between central and personal payment methods.

Note: To use this feature, travelers must have the correct Card type (Corporate or Personal) assigned to their saved cards. For cards added before the Card type field was enabled, travelers must update their existing cards before they can be used for split payments.

To learn more, see Pay for ancillaries with your personal card (Air).

Card type field enabled

The Card type field is now available for all travelers when adding or editing a credit card in their traveler profile. Travelers must identify cards as Corporate or Personal. For existing saved cards, travelers may need to update the Card type field to use features that rely on card ownership, including split payments with corporate cards.

To learn more, see Add a payment method.

Flights: Tax breakdown on consolidated itineraries

Travelers and finance teams can now see itemized tax details for flight bookings directly on the consolidated itinerary, making it easier to understand the taxes included in the total booking cost.

Note: Tax breakdowns are currently available only on consolidated itineraries for flight fares from Sabre, Amadeus, and supported NDCs. The breakdown appears if the supplier returns recognized tax codes. These breakdowns are not currently available on receipts.

To enable this feature, please contact your Spotnana Account Manager.

Razorpay: Support for non-Indian cards

Travelers and administrators can now add credit cards issued outside of India to traveler profiles when Razorpay is configured as the payment gateway. This expands payment options for organizations with Indian legal entities.

We also updated our APIs to allow third-party systems to seamlessly add cards to a traveler's profile via Razorpay. When two-factor authentication (2FA) is triggered, Spotnana sends the authentication link to the third party so the transaction can be authenticated. This step also takes care of the use case where a real-time currency conversion is required to charge a non-Indian card on Razorpay in India.

To learn more, see Configure your payment gateway in Spotnana University.