June 2025 - Release Notes

Here are the most recent enhancements to Spotnana’s Travel-as-a-Service Platform. The features are grouped by functional category (Content, Self-service, etc.).

Traveler Experience

Enhancement to direct integration with easyJet: self service exchanges

Travelers who have booked a flight with easyJet can now perform self-service exchanges directly within Spotnana’s platform with no agent involvement required. This new capability complements the existing ability travelers already have to cancel easyJet bookings on their own.

For more details, see NDC and Direct Connections - Overview.

Single-click trip cancellation

We’ve streamlined the trip cancellation process, allowing travelers to cancel all reservations in a trip with a single click directly from the Trip summary page. This enhancement provides greater clarity and control over travel plans by:

• Displaying cancellation penalties for each confirmed booking within a trip at the PNR level.

• Indicating which reservations require agent assistance with a "Contact customer support for cancellation" message.

• Sending individual confirmation emails for each booking canceled on the trip.

This feature simplifies trip cancellations, making it easier for travelers to manage their bookings.

For more details, see Cancel an entire trip (all bookings).

Automated seat assignment

We’ve introduced automatic seat assignment at checkout for flights with available seat maps. Seats are assigned using default logic, with the option to change them before ticketing. This streamlines the traveler’s booking experience and reduces the need for agent support.

Enhanced payment transaction details

Travelers and agents can now access a detailed summary of all financial transactions associated with a booking. This improves transparency and simplifies reconciliation. The itinerary PDF that is sent via email now includes transaction details. In addition, a downloadable version of the PDF is available on the Trips page. This enhancement makes it easier to track charges, verify payments, and manage travel-related finances with confidence.

For more details, see View or download your itinerary and invoice.

Travel Management

Traveler messaging

Traveler messaging provides administrators with a flexible, multi-channel communication tool to send targeted messages to travelers. This enhancement allows administrators to:

• Embed messages into standard booking confirmation emails to provide information with the relevant context.

• Send individual emails containing the desired traveler message. These are sent independent of any existing itinerary or confirmation workflows.

• Utilize flexible timing for custom emails, setting dynamic delivery windows based on travel events (e.g., two days before travel, on travel day).

• Target messages to specific travelers using booking-related criteria such as legal entity, country, booking duration, loyalty number, origin and destination airports, leg departure and destination airports, payment methods, hotel brand, and certain custom fields.

• Display in-platform messages on desktop and mobile across the Search, Search results, Checkout, Trip list, and Support pages.

Both Company and TMC administrators can access and manage Traveler messaging for a company. This allows them to create, enable, disable, edit, or delete messages and control delivery settings.

For more details, see Configure traveler messaging.

Suggest arrival and departure times for event-based travel

Event coordinators can now set suggested arrival and departure times for the events they manage. These settings will cause flight results in Event trips and template-based bookings to be pre-filtered. This ensures that the flight search results for travelers will be automatically filtered to align with event schedules (e.g., arriving before a session starts or departing after it ends) while still retaining the flexibility to adjust filters as needed.

For more details, see Create and publish an event (Administrators only). 

TMC Management

Enhanced support page configuration

We’ve streamlined support page setup by automatically populating the Main support page link with Spotnana’s Help Center by default. This enhancement improves the user experience and saves time for administrators (especially when creating multiple pages) while still allowing for custom support URLs when needed.

For additional information, TMC administrators can reach out to their Partner Success Manager.

Agent Experience

Agent task prioritization and scheduling

TMC agents and administrators can now prioritize and schedule follow-up tasks and handovers directly from the Trips page using the Add agent task option.  

This update includes the following improvements:

• Priority selection: Choose from Urgent, High, Medium, or Low when creating a task.

• Task assignment: Agents can assign tasks to themselves or to other agents.

• Immediate scheduling: Tasks marked as Urgent are now scheduled immediately on the queue dashboard.

• Flexible timing: For High, Medium, or Low priorities, agents can either schedule the task immediately or set a specific date and time.

This enhancement gives TMC agents and administrators greater control over task urgency and timing, helping to streamline collaboration and improve task management across teams.