July 2025 - Release Notes

Here are the most recent enhancements to Spotnana’s Travel-as-a-Service Platform. The features are grouped by functional category (Content, Self-service, etc.).

Traveler Experience

Email translations: localized experience for global travelers

International travelers will now receive all travel emails and PDF attachments in their preferred language, eliminating language barriers and improving comprehension of critical booking information.

Key capabilities include:

• Automatic language detection: Emails and PDFs are automatically sent in the traveler's preferred language, based on their profile settings.

• Eleven languages and dialects supported: English (AU/CA/UK/US), German, French (France/Canada), Japanese, Spanish (Spain/Latin America), and Portuguese.

• Comprehensive translation: All system-generated content, including booking details, calls-to-action (CTAs), and invoice information, is automatically translated.

• Regional formatting: Dates, times, and numbers are formatted according to regional preferences.

For details on how to set your preferred language, see Set preferred language for the Online Booking Tool.

Personalized and automated seat assignments by flight duration

Expanding on last month’s release of automated seat assignments, we have enhanced the feature to now provide personalized seat assignments that reflect individual traveler preferences based on flight duration. This intelligent system reduces the need for post-booking seat changes by applying different seating preferences for short, medium, and long-haul flights, creating a customized booking experience.

Key functionality:

• Smart preference-based assignment: The system automatically applies different seat preferences based on flight length.

• Preferences can easily be modified: Travelers can easily set their seating preferences directly within their profile.

• Enhanced assignment logic: Seat assignment prioritizes traveler preferences based on flight duration and applies them within seat availability. If preferred seats are unavailable, Spotnana uses default logic (prioritizing the front two-thirds of aisle seats, then window seats, followed by the last third of aisle and window seats, and finally middle seats).

• Personalized experience: Seats are automatically assigned based on individual preferences and flight duration.

• Maintained control: Travelers can still manually override auto-assignments at any time.

This enhancement is supported in all air itineraries where pre-ticketing seat selection is available. It is designed to reduce agent support requests related to seat changes, while ensuring travelers are assigned seats that match their preferences. Please note that seat preferences are currently limited to window, aisle, or no preference options.

For details on how to set your cabin and seat preferences, see Set personal preferences.

Enhanced visibility into daily and nightly rates for hotel and cars

We've improved cost transparency for hotel and car rental bookings, making it easier for travelers to verify expenses and understand their travel costs. Travelers can now view detailed breakdowns of their trip costs directly on their Trips page within the trip card, eliminating the need to download PDFs for verification. 

Key features include:

• Trip card cost display: Total booking costs are now visible directly on trip cards without needing to click into individual trip details.

• Day-by-day rate breakdowns: Hotel stays now show nightly base rates, and car rentals display daily base rates, complete with dates.

• Base rate transparency: Base rates are clearly separated from taxes, and average rate calculations exclude tax amounts for better clarity.

• Cross-platform consistency: These detailed cost breakdowns are available across desktop, mobile, and PDF itineraries.

Travel Management

Organization-defined profile fields

Administrators can now view and edit organization-specific HR fields across the Spotnana platform. This feature allows organizations to extend Spotnana's standard profile model with unique organizational attributes, enabling enhanced user management and more contextual support.

Key features:

• HR system integration: Expose fields from HR feeds directly in the platform (e.g., cost centers, employee levels, departments).
• Company-defined fields: Support for custom fields like job levels.

Administrators, travelers, and agents all benefit from this:

• Administrators can view and edit the values of these fields when creating or modifying employee profiles. They can also include these fields in downloadable templates and user data exports, or add them when creating company guests accounts as part of a trip template.
• Travelers can view the values of the organization-defined fields in their own profiles (read-only).
• Agents can see these fields in the Companion view when assisting travelers.

The availability of these fields ensures data consistency across multiple touchpoints and streamlines policy enforcement, reporting, and agent support by including additional HR system data directly within the travel platform.

For more details, see Organization-specific user profile fields.

Email template configuration enhancements

We've enhanced our email templates to provide greater customization and a more streamlined experience for both travelers and approvers. 

Key features include:

• New toggle controls: We've introduced show/hide toggles for the Customer support info and Traveler messaging email components across all template types (Traveler itinerary emails, Approver request emails, Traveler itinerary PDFs, and Approver request PDFs). This allows TMCs and organizations to hide less relevant sections when desired, particularly for approval emails.
• Separate PDF templates: We've created distinct Traveler itinerary PDF and Approver request PDF templates with independent configurations, enabling approvers to receive more targeted information.
• Smart approver headers: Dynamic sub-header text now adjusts based on the approval type, providing informational cues for soft/passive approvals and clearly calling out required actions for hard approvals.

Payments

Trip fee module for TMCs

We've launched a new Trip fee configuration feature to provide enhanced flexibility and visibility when managing travel fees. TMC administrators can now configure fees to be charged to clients for trips, transactions, and value-added service. Additionally, company administrators and travel managers can select a dedicated payment method for these fees and control traveler visibility of these fees on the Checkout page, Trips page, and email confirmations.

Enhanced invoice address and tax ID configuration for trip fees

We've enhanced our invoicing system to ensure accuracy and compliance when a trip fee is processed using a different legal entity than what was used for the booking. Previously, trip-fee invoices inherited the address and tax ID from the TMC entity that originated the booking rather than the TMC entity that actually processed the payment, leading to incorrect jurisdictional details.

Now, trip-fee invoices processed through payment gateways will use the address and tax ID of the TMC legal entity that handled the trip fee payment (as configured on the gateway). Prepaid tickets and fares will continue to use the address and tax ID derived from the booking PCC's supplier record. This ensures invoices always reflect the correct billing entity, enabling clients to claim local tax rebates and meet regulatory requirements.

TMC Management

Support for mixed-PCC workflows

Spotnana's in-house ticketing engine now supports separate booking and ticketing PCCs (Pseudo City Codes). This enhancement enables comprehensive handling of ticketing, exchanges, and refunds, even when booking and ticketing operations utilize different PCCs. 

This feature benefits partners and customers who require centralized ticketing through a single PCC while bookings are made under various child PCCs, facilitating a seamless migration from third-party tools such as Compleat to Spotnana's in-house ticketing solution. 

Key features include:

• Cross-PCC ticketing operations: Support for ticketing reservations where the booking PCC differs from the ticketing PCC.

• Complete ticketing lifecycle support: Comprehensive handling of ticketing, exchanges, and refunds across different PCCs.

• Full compliance: Adherence to Sabre rules, airline policies, and internal control requirements.

Please contact your Partner Success Manager to configure this functionality.

Shell PNR: Enhanced PCC visibility and control

We've enhanced the Shell PNR creation process to provide agents with clearer visibility and greater control over PCC (Pseudo City Code) selection, ensuring bookings are made on authorized PCCs.

Key updates include:

• Default PCC displayed: Agents will now explicitly see the traveler's default Sabre PCC directly on the Shell PNR creation page.

• Override PCCs shown in menu: All available override PCCs are now displayed in a separate menu for agents to select if needed.

• Configurable override access: For TMCs that don’t want their agents to have access to the override PCCs list, Spotnana can configure the system to only allow agents to view the default PCC. 

For additional information, please contact your Partner Success Manager.

Agent Experience

Redesigned task dashboard

We've launched a completely redesigned Task dashboard for TMC agent teams, offering an enhanced user interface and significant functionality improvements. Agents now benefit from increased visibility to tasks and more efficient task management.

Key improvements include:

• Modern UI design: The dashboard features an updated design with a new side panel.

• Bulk task operations: Agents can now perform multiple task assignments and status changes simultaneously, saving significant time.

• Advanced filtering and customization: The dashboard offers multiple filter options and personalized views for more efficient task management.

• Auto-refresh functionality: The dashboard updates every 10 seconds, providing real-time visibility into PNR statuses.

• Agent management dashboard (TMC administrators only): TMC administrators can view active agents, their current tasks, and can modify agent online status as needed for improved team management.

This new experience is available to our TMC channel partners. For additional information, please contact your Partner Success Manager to enable.