Search results sort order (Air)

The following describes the default order in which search results are sorted or ranked when booking air travel. These sorting options only apply if the user has not manually selected any specific filtering or sorting preferences when searching. 
Any carriers that have been set as preferred by your company, will be shown with a Preferred label (unless you have customized that label).

Search results ranking for air

• Search results are generally sorted from the cheapest to the most expensive economy fares. Exceptions to this are:

  • Non-stop fares will appear above fares that include one or more stops. 

  • Single ticket fares will appear above fares which require split-tickets.

  • The first 3 results will contain the cheapest non-stop flight (or one-stop if no non-stops are available) from 3 separate carriers. For example, if carrier “A” is offering the 2 cheapest fares, the cheapest fares from carriers “B” and “C” will be shown before the second cheapest fare from carrier “A”. The fares in this example would be ranked as follows: 

    1. Carrier A’s cheapest fare

    2. Carrier B’s cheapest fare

    3. Carrier C’s cheapest fare

    4. Carrier A’s second cheapest fare

  • If your company’s preferred carrier does not offer fares that are among the 3 cheapest for the selected route, that carrier’s fares will be listed 4th after the 3 cheapest. For more details, see Preferred and restricted suppliers.

  • Restricted carriers that offer a fare that is among the 3 cheapest for the selected route will be shown within the first 3 results. But this fare will not be bookable. For more details, see Preferred and restricted suppliers.