February 2024 - Release Notes

Here are the most recent enhancements to Spotnana’s Travel-as-a-Service Platform. The features are grouped by functional category (Content, Self-service, etc.). 

Traveler Experience

Booking confirmation page

After completing the booking process for a flight, hotel, car, or rail, travelers will now be shown a new confirmation page. The page includes details on their booking, links to book additional travel for their trip, and an opportunity to provide feedback on their experience.

Hotel special requests

Travelers are now able to submit special requests when booking a hotel. To make these requests, the traveler can expand the Special Requests section (from the Checkout page) and submit their preferences for:

• Room location - Travelers can select a high floor, low floor, or no preference.
• Room features - Travelers can specify if they need a crib, rollaway bed, feather-free room, accessible room, and/or prefer to be near an elevator.
• Check-in - Travelers can select early check-in or late check-in. They also can enter their anticipated check-in time and select a specific arrival flight from their trip.
• Other special requests - Travelers can add additional requests via a free form text field.

Travelers can view any existing requests on the Trips page of the designated trip.

Improved car images

We have updated the car images as part of the car booking experience, providing travelers with improved photos during their search to help guide their car rental choice.

Preferred language

To meet the needs of travelers across the globe, we have added support for the following nine languages (or regional language variants): English (US), English (AU), English (CA), English (UK), Japanese, Portuguese, Spanish, French, and German.
To set or change the preferred language, travelers can go to the Personal tab within their Profile and then scroll down to Language preference and select their preferred language from the dropdown. From a traveler’s initial search through checkout, the entire experience will be in the travelers selected language. For more details, see Set preferred language.

Secondary approvers

Approvers can now directly add a secondary approver to approve and/or deny trips on their behalf. For example, if a person manages a team and knows they will be out on leave, they can add a secondary person to approve requests while they are out. From the traveler Profile, navigate to the Configuration page, go to Add approver, and then type in that person’s name or email. Travel administrators can also add secondary approvers on an employee's behalf. For details, see Edit my profile.

Traveler arranger mapping

Travel Management

Site messaging

Site messaging provides admins with the ability to display messages to company employees within Spotnana’s desktop UI, mobile app, and traveler emails. To create a message, select Company from the Program menu (the Settings page will be displayed). Then, select Site messaging from the Company section.

From the Site messaging page, admins can create a new site message or see current, upcoming, or past site messages. When creating a new site message, you can select from the following options:

• Message platform - This can be mobile, desktop, or itinerary email.
• Message location - This designates the page where you want the message to appear (i.e., search page, search results page, checkout page, trips list page).
• Message type - This designates where on the page you want the message displayed. This is dependent on the messaging platform chosen (e.g., if you choose ‘desktop,’ the messaging type will only allow you to select ‘banner’).
• Audiences - This designates who will see the message. You can select your audience based on travel related fields such as booking type, trip duration, search city, airline booking, hotel booking, etc. You can also base this on company-related fields such as legal entity, employee office, etc.

For more details, see Configure site messaging.

Updated HR feed template

We have made improvements to our HR user upload process and template. Travel admins who use our UI to download the user list template will now see the following additional columns:

• Country Code
• Worker Type
• Accounting Code
• Action

With the introduction of the Action column, you can indicate whether an employee record needs to be added, updated, or removed from your company’s Spotnana instance.

Depending on how you prepare and upload your HR user file, changes may be necessary to use the new template. For now, the previous user list template will still be accepted – via Spotnana's UI and SFTP. Sponana will notify you in advance before deprecating the old user list template format.

Agent Experience

Manual Form enhancements

Shell PNR enhancements