Cancel a rental car booking
Use this procedure to cancel an existing rental car booking.
Some rental car companies may charge a fee to cancel or change a booking. Be sure to review the applicable fees, restrictions, and exclusions before booking, changing or canceling a rental car booking. In some cases (to change a booking), you may require agent assistance.
- Log in to the Online Booking Tool.
- Click Trips on the main menu. The Trips page will be displayed.
- Click the Upcoming tab.
- Locate the trip that contains the rental car booking you wish to cancel and select it. The trip details will be displayed showing the rental car(s) included in this trip.
- Click the rental car booking you wish to cancel (you may need to expand the list).
- Select the relevant car rental booking.
- Click Cancel. The Cancel car reservation page will be displayed.
- Click Confirm cancellation.
- Click Confirm when asked to proceed. The selected rental car booking will be canceled.
You will receive an email confirmation of your cancellation.
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